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Privacy policy

The website is operated by Jelurida Swiss SA, CP 1527, 6901 Lugano, Switzerland, registered in the Commercial Register of the Canton of Ticino under the number CHE-499.975.243.

Accordingly, we are responsible for the collection, processing and use of your personal data in accordance with the law.

We take data protection very seriously and are committed to the protection of your personal data. We comply with the legal requirements of the Swiss Federal Data Protection Act (FDPA), the Ordinance on the Federal Data Protection Act (OFDPA) and other data protection provisions that may be applicable, in particular the General Data Protection Regulation of the European Union (GDPR).

In the following, we would like to inform you on how we treat your personal data.

Please note that we may amend this privacy policy from time to time, by posting the amended version on our website. We therefore recommend that you consult this privacy policy regularly.

•  Scope and purpose of the collection, processing and use of personal data
•  Cookies
•  Social media
•  Disclosure of data to third parties
•  Transmission of personal data abroad
•  Note on data transfers to the US
•  Right to information, deletion and correction
•  Data retention
•  Data security
•  Contact
•  Opt-out of analytics


1. Scope and purpose of the collection, processing and use of personal data

1.1. When you visit our websites

When you visit our website, our servers temporarily store each access in a log file. The following data is collected and stored, without any action on your part, until it is automatically deleted after twelve months at the latest:

•  the IP address of the requesting computer,
•  date and time of access,
•  name and URL of the data retrieved,
•  the website from which our domain was accessed (referrer URL), and the search term used, as applicable,
•  the operating system of your computer and the browser used (type, version and language), and
•  the transmission protocol used (e.g. HTTP/1.1).

This data is collected and processed for the purpose of allowing the use of our website (establishing a connection), ensuring system security and stability in the long term and allowing our Internet offering to be optimized, as well as for internal statistical purposes. We rely on our legitimate interests within the meaning of Art. 6 para. 1 lit. f GDPR, to process the data for these purposes.

The IP address will be evaluated for clarification and defense purposes only in the event of an attack on the websites network infrastructure or in case of a suspicion of unauthorized or abusive use of the website. It may further be used for identification purposes in criminal proceedings and in the context of civil and criminal proceedings against the concerned individual, as necessary and required. We rely on our legitimate interests within the meaning of Art. 6 para. 1 lit. f GDPR to process the data for these purposes.

Lastly, when you visit our website, we may use cookies. Please see Section 2 "Cookies" for further details.

1.2. When you contact us

You may contact us by using the email address In this case we collect the personal data you provide us. We need this information to process your contact request. You are responsible for any communications or content you transmit to us. We recommend that you do not transmit sensitive information via email. Personal data is only collected if you voluntarily provide it to us. It is therefore up to you what information you provide us with. In order to be able to answer your contact inquiries, we may require additional information from you, e.g. your address, your telephone number, etc. We will only collect personal data from you if required to process and answer your enquiry or to deliver the services you request.

We use such data to respond to your query or provide the services you request and, if necessary, to contact you by telephone or by email. We never use your telephone number or email for marketing purposes.

We rely on our legitimate interests within the meaning of Art. 6 para. 1 lit. f GDPR to process your data for the mentioned purposes. You can object to this data processing at any time (see Section 10 "Contact").

1.3. When you submit a ticket to our help desk

If you submit a ticket to our help desk, we collect the following information from you:

•  Contact Name*
•  Email*
•  Subject*
•  Description*
•  Product Name
•  Account ID
•  Priority 
•  Attachment

The fields marked with * are mandatory.
If you sign up to our help desk, we collect the following information from you:

•  Name*
•  Email*

The fields marked with * are mandatory. We use your data to respond to your query or provide the services you request. We rely on our legitimate interests within the meaning of Art. 6 para. 1 lit. f GDPR to process your data for the mentioned purposes. You can object to this data processing at any time (see Section 10 "Contact").

1.4. When you register on our forum

If you register on the technical discussion forum we run at, we collect the following information from you:

•  Email*

The fields marked with * are mandatory. Your email address is needed for the functionality of the forum software.

When you visit our forum website we also collect and process the same data as described in 1.1 above, even if you are not registered or logged in.

1.5. When you subscribe to our newsletter

If you subscribe to our newsletter or any other special purpose mailing list, we collect the following information from you:

•  Email*

The fields marked with * are mandatory.

Our newsletter may contain a so-called web beacon (tracking pixel) or similar technical means. A web beacon is a 1x1 pixel, non-visible graphic that is related to the user ID of each newsletter subscriber.

For each newsletter sent, there is information about the address file used, the subject and the number of newsletters sent. In addition, it can be seen which addresses have not yet received the newsletter, to which address it was sent and at which addresses the delivery failed. The opening rate including the information as to which addresses have opened the newsletter is visible as well. Finally, we receive the information as to which addresses have unsubscribed. We use this data for statistical purposes and to optimize the content and structure of the newsletter. This allows us to better align the information and offers in our newsletter with the individual interests of the recipients. The tracking pixel is deleted when you delete the newsletter.

In order to prevent the use of the web beacon in our newsletters, to the extent not already the case by default, please set your email programme so that no HTML is displayed in messages.

With your subscription to our newsletter you consent within the meaning of Art. 6 para. 1 lit. a GDPR to the processing by us of the above mentioned personal data provided by you for marketing purposes, such as providing you with actual information on Jelurida and its services, sending emails with advertising or marketing content, sending event invitations, and providing customer-specific advertising.

We may contract third parties for the technical handling of our marketing activities and may disclose your data to such third parties for this purpose (see Section 4 "Disclosure of data to third parties"). We use email marketing services from Mailchimp. Mailchimp is a Georgia limited liability company whose legal name is The Rocket Science Group LLC d/b/a Mailchimp. Address: 675 Ponce de Leon Ave NE, Suite 5000 Atlanta, GA 30308 USA.

Your email address will be used for the above outlined purposes until you withdraw your consent. You may withdraw your consent with effect for the future and unsubscribe from all marketing campaigns at any time either by contacting us (see Section 10 "Contact") or by unsubscribing through the unsubscribe link at the end of each respective newsletter.

1.6. When you apply for a job

When you submit your application for a job at Jelurida Swiss SA by using the email-address, we process the personal data you provide us for the purpose of examining your job application.

For this purpose, we will use your consent in accordance with Art. 6 para. 1 lit. a GDPR as the basis to process your personal data and further base the data processing on steps to be taken prior to entering into a contract according to Art. 6 para. 1 lit. b GDPR. You may withdraw your consent for this processing at any time with effect for the future (see Section 10 "Contact").

2. Cookies

When you access our website we may collect information by means of cookies.

Cookies are information files that your web browser automatically stores on your computer's hard drive when you visit our website. Cookies neither damage the hard disk of your computer nor do they transmit your personal data to us.

Among other things, cookies help us make your visit on our website easier, more pleasant and more meaningful.

Most Internet browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or that a warning message will always appear when a new cookie arrives.

Please note that deactivating cookies may prevent you from using some or all of the features of our website.

On our website, we have incorporated links to our social media profiles on the following social networks:

•  Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA;
•  Slack, Slack Technologies, 500 Howard Street, San Francisco, CA 94105, USA; Slack Technologies Limited, 4th Floor, One Park Place, Hatch Street Upper Dublin 2, Ireland;
•  Medium, A Medium Corporation, 799 Market Street, 5th Floor, San Francisco, CA 94103, USA;
•  Youtube, a Google company, Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
•  Rumble, 444 Gulf of Mexico Drive, Longboat Key, FL 34228, USA

If you click on the relevant social network icons, you will be automatically redirected to our profile on the relevant social network. In order to use the functions of the relevant network, you must partially log-in to your user account.

When you open a link to one of our social media profiles, a direct connection is established between your browser and the server of the relevant social network. This gives the network the information that you have visited our website with your IP address and accessed the link. If you access a link to a network while being logged in to your account on the relevant network, the content of our website may be linked to your profile in the network, which means that the network can link your visit to our website directly to your user account. If you want to prevent this, you should logout before clicking on the relevant links. An assignment takes place in any case, if you log-in to the relevant network after clicking on the link.

Some of our website pages also dynamically include our latest posts from Twitter. When viewing those, Twitter can also link your visit to the website to your Twitter account, if you are logged in to Twitter at the same time or have any identifying cookie set, or other means of uniquely identifying your browser that Twitter is using.

For more information about the purpose and scope of the data collection and further data processing by the above mentioned social media networks and your particular rights and data protection options, please see their respective privacy policies.

4. Disclosure of data to third parties

We will only transfer your personal data to third parties if you have given your express consent, if there is a legal obligation to do so, or if it is necessary for the enforcement of our rights, in particular to assert claims arising out of the contractual relationship.

In addition, we will transfer your data to third parties as far as it is necessary for the use of the website, the processing of your contact requests, the sending of marketing communications, and the analysis of your user behaviour. The use of the data forwarded for these purposes by third parties is strictly limited to the stated purposes.

5. Transmission of personal data abroad

We may transfer your data to third parties located abroad for the purpose of the data processing described in this Privacy Policy.

Any such third-party companies are obliged to protect the privacy of individuals to the same extent as we do. If the level of data protection in a country does not correspond to the Swiss or European level, we ensure by contract that the protection of your personal data corresponds at all times to that in Switzerland or the EU.

Certain third-party service providers have their registered office in the US. Further explanations on the data that may be transferred to the US can be found under Section 6 "Note on data transfers to the US".

6. Note on data transfers to the US

For the sake of completeness, we note that, as part of US legislation, US authorities are able to take surveillance measures, under which the general storage of all data sent from the European Union to the US is possible. This takes place without distinction, limitation or exception, on the basis of the objective pursued and without objective criteria that would allow it to limit access by US authorities to personal data and its subsequent use to specific, strictly limited purposes that justify access to this data.

Furthermore, we would like to point out that there are no legal remedies available in the USA for the data subjects from Switzerland or the EU that would allow them to gain access to the data concerning them and to obtain their correction or deletion, and there is no effective legal protection against general access rights of US authorities. We explicitly draw attention to this legal and factual situation to the data subject so that he or she may make an informed decision as to the consent to the use of his or her data.

For individuals residing in EU Member States, please note that from the point of view of the European Union, the US does not have sufficient data protection levels due, inter alia, to the issues mentioned in this Section. To the extent that we have explained in this privacy policy that recipients of data are located in the US, we will ensure that your data is adequately protected by our partners, either by way of a contract or by requiring certifications from the companies at issue under the EU-US -Privacy Shield.

You have the right to obtain information on the personal data that we store about you on request at any time.

In addition, you have the right to ask us to correct inaccurate data and to ask us to delete your personal data (including the data you provide us in the context of a job application), as long as there is no legal retention duty that requires us or legal basis that allows us to further process such data.

We note that in the case of deletion of your data, the full use of our website or helpdesk may no longer be possible or not possible to the full extent.

You can withdraw your consent to certain data processing at any time with effect for the future.

You also have the right to demand the release of the data you have given us (right to data portability). On request, we will also forward the data to a third party of your choice. You have the right to receive the data in a common file format.

For the aforementioned purposes, you can contact us via the email address We may, at our discretion, require proof of identity to process your request.

This does not affect your right to complain to a data protection authority at any time.

8. Data retention

We only store personal data for as long as necessary to:

•  provide you with services that you have requested or for purposes as to which you have given your consent,
•  enable the above-mentioned advertising and analysis services within the scope of our legitimate interests.

Please note that legal retention periods may apply for certain data. Such data must be stored by us until the end of the retention period. We block any such data in our system and use them exclusively to comply with our legal obligations.

9. Data security

We take reasonable technical and organizational security measures that we deem appropriate in order to protect your stored data against manipulation, loss, or unauthorized third party access. Our security measures are continually adapted to technological developments.

We also take internal data privacy very seriously. Our employees and the service providers are required to maintain secrecy and to comply with applicable data protection legislation. In addition, they are granted access to personal data only insofar as this is necessary for them to carry out their respective tasks or mandate.

10. Contact

If you have any questions regarding data protection, if you would like to receive information or if you would like to request the deletion of your personal data, please contact us by email at

Alternatively, you can write to:

Jelurida Swiss SA
CP 1527
6901 Lugano

11. Opt-out of analytics